Shipping Policy

Last Updated: September 5, 2026

Thank you for shopping with Energeous.com. We are committed to processing and delivering your order as quickly and reliably as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through Energeous.com.

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer than usual. If there is a significant delay with your order, we will make reasonable efforts to notify you.

2. Shipping Times

Once your order has been dispatched, estimated delivery times are:

• Domestic orders: [2–5 business days]

• European orders: [3–7 business days]

• International orders: [5–14 business days]

Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on your location, shipping carrier, customs procedures, weather, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and the available shipping method.

From time to time, Energeous.com may offer free shipping promotions or free shipping above a specified order value. Any applicable offer will be displayed on our website or at checkout.

4. Tracking Your Order

When your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow [24–48 hours] for tracking information to become active after your order has been dispatched.

You can use the tracking number provided by us to monitor the progress of your shipment through the relevant shipping carrier.

5. Incorrect or Incomplete Shipping Information

Please ensure that your shipping address and contact information are correct before completing your purchase.

If an order is returned to us because the address provided was incorrect or incomplete, additional shipping charges may apply to resend the order.

If you notice an error in your shipping information immediately after placing an order, please contact us as soon as possible at [support email address]. We will do our best to assist you, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

6. Delayed or Lost Packages

While we work with reputable shipping carriers, Energeous.com cannot guarantee carrier delivery times.

If your package is delayed, please first check the tracking information provided by the carrier.

If your tracking information indicates that the package has been delivered but you have not received it, please check with household members, neighbors, building reception, or other designated delivery locations before contacting us.

If you are still unable to locate your package, contact us at [support email address], and we will work with you to determine the appropriate next steps.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at [support email address].

We may ask you to provide photographs of:

• The damaged product

• The shipping box or packaging

• The shipping label

• Any visible damage to the package

Please retain the original packaging until the issue has been resolved, as it may be required for a carrier claim.

8. International Shipping

Energeous.com may ship to selected countries outside [country/region].

International customers are responsible for complying with applicable import requirements in their country.

Depending on the destination, international orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by local authorities. Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination, carrier requirements, or applicable laws and regulations.

If we are unable to ship an order to your selected destination, we will contact you and, where appropriate, provide a refund for the affected order.

10. Split Shipments

Depending on product availability and warehouse location, an order may occasionally be shipped in multiple packages.

If this occurs, you may receive separate tracking information for each shipment. You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless otherwise stated at checkout.

11. Pre-Orders and Backordered Products

If your order contains a pre-order or backordered item, the estimated shipping date will be indicated on the relevant product page or during checkout.

Orders containing multiple products may be held until all items are available unless we determine that the items should be shipped separately.

12. Delivery Address and Risk of Delivery

Once an order has been successfully delivered to the shipping address provided during checkout, Energeous.com is generally not responsible for theft, loss, or damage occurring after delivery.

Customers are responsible for providing a secure and accurate delivery address.

13. Changes to This Shipping Policy

Energeous.com reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have questions about shipping or your order, please contact us:

Energeous.com
Website: Energeous.com
Email: info@energeous.com
Address: 71-75 Shelton Street Covent Garden, London WC2H 9JQ

We are happy to help with any shipping-related questions or concerns.